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Privacy Policy Statement

About the Platform

Riverchain, through its operating company River Square Company Limited (“Riverchain”, “we”, “us”, or “our”) and its affiliated or related companies from time to time (“Riverchain Group Companies”), operates a corporate website and platform that facilitates the provision of supply chain financing opportunities (the “Platform”) and other features and services through the Platform (“Platform Services”) to users of the Platform (“Users”).

About this Statement

This Statement sets out the ways upon which we collect, process and use your personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) (“PDPO”) of the Laws of the Hong Kong Special Administrative Region of the People’s Republic of China ("Hong Kong"). The broad categories of personal data we collect from you are:

  • Account Information: We collect personal data from you when you register for an account on the Platform, and operate and use your account on the Platform, such as your: name, email address, telephone number, job title, entity which you represent when you use the Platform and details of transactions entered into using the Platform, username and password (“Account Information”).

  • Onboarding and KYC Information: We collect various onboarding documents and know-your-client (“KYC”) documents from you (or from the entity which you represent), which may contain personal data within (“KYC Information”), such as:

    • annual returns;

    • historical financial statements;

    • commercial and financing contracts;

    • trade documents (i.e. invoice, payment application or payment certificate);

    • list of associated companies;

    • list of ongoing trade disputes and litigation;

    • bank account details and statements;

    • company information, such as constitutional documents, resolutions and other internal information; and

    • where required, identification information of business owners or key individual stakeholders, such as their identity card and proof of address.

  • Assessment-related reference information: In addition to KYC Information, we also collect personal data from third parties, such as public and research databases (where permitted by law), information on corporate websites, your business associates (as may be suggested from your KYC and due diligence information) and additional due diligence materials provided by Users (“Assessment Reference Information”).

  • Cookies and tracking technologies: See “Use of cookies and other tracking technologies” below.

  • Other information: We will collect personal data that you voluntarily submit to us when you use our Platform, Platform Services or any our other services or otherwise interact with us by email, social media, surveys, our website, chat or other correspondence, on our website and physical events or in the course of our business activities.

If you do not provide your personal data to us as required, you may not be able to utilise certain functionality of our Platform or access our Platform Services.

Uses of personal data

We will use (or disclose, where applicable) the personal data collected from you for the following purposes:

  • Account management: We will use your Account Information to manage and maintain your account with us, authenticate your identity, operate our Platform and provide our Platform Services to you.

  • Onboarding and KYC information: We will use KYC Information to conduct KYC and due diligence checks to ensure that the Users participating in the Platform and using our Platform Services are adequately verified and that we comply with our legal and regulatory obligations including under the Terms of Use.

  • Assessment-related reference information: Using Assessment Reference Information and historic information we have in relation to prior transactions made through the Platform, we will engage in an assessment of and provide a reference score to certain Users with respect to the quality of the transactions to be undertaken in connection with the Platform or Platform Services.

  • Assessment data modelling: We will also combine outputs from the assessment and analyse it to look for patterns, trends and characteristics that help better inform the risk profiles of Users. This information will be used to develop and improve our proprietary assessment models so that we can improve the quality and accuracy of our assessments over time.

  • Preparation and execution of legal and finance documents: We may use data to prepare documentation in relation to the provision of Platform Services to Users.

  • Other Platform Services: Certain Platform Services such as those listed below may involve the incidental processing of personal data:

    • Deal structuring and negotiation: We may in certain instances facilitate and negotiate deal terms on the Platform.

    • Matching of Users: As a marketplace, we will help to match Users who may require certain services through our Platform. That means we will use the characteristics and financing preferences provided by a party to assess whether it is suited to another.

    • Payment agency: We may act as a payment or collection agent to collect payment and payment information on behalf of a User and/or make payments on behalf of the User, as the case may be.

    • Payment collection support: We may send automatic reminders for payments to Users or on behalf of Users (as the case may be) to remind them of their payment obligations.

    • Feedback and complaints: We may use personal data to for research, development, and analysis, in relation to your/customer behaviour including carrying out data sorting and analysis to enable us to better understand your characteristics and transaction behaviour to improve the Platform and Platform Services. In addition, we may seek your feedback, including through surveys, in relation to the Platform and Platform Services. We will also use your personal data for the purposes of responding to queries and addressing or investigating any complaints, claims or disputes.

    • Deterrence: Deterring, detection, investigation and/or prevention of activities that may violate, or may be suspected to violate, our policies or may be abusive, illegal, and/or criminal.

    • Collections: Collection or recovery of any debt owed by you to us or in relation to the Platform Services.

  • Cookies and tracking technologies: See “Use of cookies and other tracking technologies” below.

  • Direct marketing: See “Direct marketing” below.

  • Analytics and improvement: We may use personal data that we collect about you for purposes that include testing our IT systems, data analysis, improving our websites and developing new functionalities and features and new services and products to be used on the Platform. Where appropriate, we will anonymise your personal data for these purposes.

  • Transaction-related disclosure: In the event of any actual or proposed transfer of business, transfer of shares, restructuring, amalgamation, or purchase of us or our business, we may transfer your personal data to the new entity as part of the transaction.

  • Compliance with legal or regulatory obligations: Where we are required by applicable law or requested by any competent court, regulatory body or governmental body, we may also disclose your personal data as required. We may also disclose your personal data to third parties under a duty of confidentiality to us and our affiliates such as accountants, legal professionals and other advisers. We may also use your personal data for establishing, exercising and/or defending our legal rights.

  • Other purposes: Any other purposes ancillary to or related to the above.

Use of cookies and other tracking technologies

  • When you browse our Platform, cookies may be stored for internal navigation and programming purposes. We may use cookies and other tracking mechanisms described below to track information about your use of our Platform (“Tracking Data”) for analytics purposes and improving our services provided to you on the Platform. We may combine this Tracking Data with other personal data we collect from you, in which case such Tracking Data shall be considered your personal data for the purpose of, and will be used in accordance with, this Statement.

  • Cookies are alphanumeric identifiers that we transfer to your computers, mobile phones or other devices through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Platform while others are used to enable a faster log-in process, or to allow us to store and track information about your interests and preferences while using our Platform.

  • We may also engage third parties to track and analyse non-personally identifiable data from the website(s) of the Platform. We use the data collected by such third parties to help us administer and improve the quality of our Platform and to analyse usage of the same. This is unrelated to and separate from your personal data. Such third parties may combine the non-personally identifiable data that we provide about you with other information that they have collected. The service providers who administer these services use technologies such as cookies, web server logs and web beacons to help Riverchain analyse how visitors use the website. The information collected through these means (including IP address) is disclosed to these service providers, who use the information to evaluate use of the Platform. These service providers may use the personal data collected to contextualise and personalise the marketing materials of their own advertising network. You can edit your browser settings to disable cookies but to do so you may not be able to utilise certain functionality of our Platform or access our Platform Services.

  • If you interact with us on social media platforms, we can interact with you according to the platform rules. However, we have no control over these other third-party websites and/or mobile applications which are independent from us. You are responsible for reading and understanding these privacy policies of third parties.

Direct marketing

  • From time to time. we will proactively recruit potential Users to sign up to the Platform. That means that we will use your personal data to offer or advertise the availability of the Platform and Platform Services (commonly referred to as “direct marketing”).

  • Pursuant to your indicated preferences we will use your personal data such as your email address, your company’s address and/or phone number to market the Platform and Platform Services as well as similar financing opportunities (including those offered by us and our affiliates) as those offered on the Platform that may of interest to you to you and your affiliated business from time to time.

  • Subject to your consent, we may use your personal data to send you direct marketing (including, but not limited to, special offers, news, information and marketing) about us, our Platform or Platform Services, whether by in-app messages and/or notifications and/or push notifications to your mobile device, email, telephone, text message, or other media whether now known or available in the future. Subject to your consent, we may also use your personal data for, or provide your personal data to, our affiliates and/or our marketing partners so that they may send you direct marketing (including, but not limited to, special offers, news, information and marketing) about us and/or our marketing partners in relation to the Platform and Platform Services whether by in-app messages and/or notifications and/or push notifications to your mobile device, post, email, telephone, text message, and/or other media whether now known or available in the future.

  • At any time, you can object to receiving any or all of our marketing-related communications. You can do so by updating your marketing preferences where such settings are available on the Platform, or by contacting us by email to

Service providers

We may provide your personal data to the people and/or companies providing services (whether within or outside Hong Kong) to us (“Riverchain Service Providers”) to facilitate the provision of our Platform and Platform Services to you. This includes:

  • Riverchain’s Group Companies, officers, directors, employees, professional advisors, partners and other representatives of Riverchain and Riverchain’s Group Companies;

  • any agent, contractor or third-party service provider which provides services of any kind to Riverchain in connection with the operation of its business (including Riverchain’s auditors and legal advisors, insurance companies, credit reference agencies);

  • any party who executes any financing transaction or other security documents for the purpose of receiving products and/or services provided by Riverchain (“Transaction Documents”);

  • any insurer, valuer and auditor;

  • any actual or proposed participant or sub-participant in, or assignee, transferee or novatee of Riverchain’s rights in relation to the Transaction Documents;

  • any person with (or through) whom Riverchain may enter into (or may potentially enter into) any transaction in connection with the purchase or sale of any credit insurance or any other contractual protection or hedging with respect to Riverchain’s rights and obligations;

  • any intermediary institution and/or agent or sub-agent thereof upon their request for the purpose of completing any transaction under the Transaction Documents;

  • any local or overseas governmental or regulatory authorities upon their request or for the purpose of ensuring compliance with applicable laws and regulations;

  • any person if such disclosure is necessary or desirable for Riverchain’s performance of its duties or exercise or enforcement of its rights and powers under or in connection with any agreement or document with the Users such as debt collection agencies; and

  • any other third party in connection with such purposes as Riverchain may consider necessary or desirable.

Riverchain Service Providers may use cloud service providers to facilitate the provision of the Platform and Platform Services to you. Your personal data may be transferred outside Hong Kong. Riverchain Service Providers are required to use your personal data consistent with the agreements we enter with them, to keep our (and your) information confidential, not to keep our (and your information) for longer than is necessary and have adequate security measures in place to protect against unauthorised access, use and retention.

Third party websites and mobile applications

Our Platform may from time to time contain linkages to other third-party websites and/or mobile applications. These other third-party websites and/or mobile applications are independent from us. We have no control or management over the contents of such other websites, mobile applications or their privacy policies or compliance with law. You should read the respective privacy policies of other websites or mobile applications.


We take appropriate steps to protect the personal data we hold against unauthorised or accidental access, processing, erasure, loss or use (which includes disclosure or transfer).


As you may expect, different retention periods apply to the various kinds of personal data collected and held by us. We take all reasonably practicable steps to ensure that personal data will not be kept longer than is necessary for the fulfilment of the purposes (or any related purpose) for which the data is or is to be used, unless the retention is otherwise permitted or required by law.

Access and correction

If you have any questions or wish to access or correct your personal data, please contact our Personal Data Privacy Officer by email to

All such requests will be handled promptly in accordance with the requirements of the PDPO. We may charge you a reasonable fee for processing your personal data access request.

Changes to this Statement

We may update this Statement from time to time and so you should review this page periodically. When we change this Statement in a material way, we will update the "last modified" date at the end of this Statement. Changes to this Statement are effective when they are posted on this page.

Last updated: March 2024

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